Customer Spotlight – 1-800-Contacts

How 1-800-Contacts Delivers Flawless Experiences With Visual AI

1-800-CONTACTS, with Dwayne Green at its quality helm, recognizes the essential role of automation in refining operational efficiency.

Challenge:

Ensuring consistent user experience across multiple browsers and swiftly identifying inadvertent system changes with every new release.

Solution:

1-800-CONTACTS chose to collaborate with Applitools to address these challenges. Key features of this collaboration include:

• Automatic Screenshots for Every PR: This feature allows the 1-800-CONTACTS team to swiftly detect unintentional changes, ensuring the quality of every release.
• The Ultrafast Grid: This Applitools feature amplifies parallel automation, leading to a significant boost in efficiency. As a result, tests that might have taken longer are now completed rapidly.
• Multi Cross-Browser Testing: With this, 1-800-CONTACTS ensures a unified and smooth user experience, regardless of the browser in use. This broadens the coverage of their testing and instills confidence in the software’s quality.

Benefits:

1. Proactive Support: The Applitools team’s responsiveness and active engagement have been critical, providing timely assistance whenever needed.
2. Cost Savings: By reducing reliance on manual tests, 1-800-CONTACTS has managed to cut down costs considerably.
3. Swift Test Execution: With Applitools, 1-800-CONTACTS can rapidly carry out a multitude of tests, allowing them to roll out new features up to six times a day. This also ensures efficient testing across diverse browser combinations.

Conclusion: By integrating Applitools into their testing processes, 1-800-CONTACTS has achieved comprehensive test coverage, reduced costs, and ensured the consistent quality of their software across multiple browsers.